Terms of ServiceTerms of Service

1. Agreement to Terms

These Terms of Service ("Terms") form a binding agreement between you ("you", "Customer", or "User") and Mazed Labs, Inc. ("Mazed", "we", "us", or "our") governing your access to and use of our websites, applications, APIs, and related services (collectively, the "Service").

By accessing or using the Service, creating an account, or clicking to accept these Terms, you agree to be bound by them. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case "you" refers to that entity. If you do not agree, you may not use the Service.

These Terms incorporate our Privacy Policy, Acceptable Use commitments, the Voice Cloning Agreement, and, where applicable, a Data Processing Addendum ("DPA") and its sub-processor list. Current versions of those documents are presented in-product where they apply and are available on request from [email protected]. If you and Mazed have signed a separate written agreement or order form covering the Service, that agreement controls to the extent it conflicts with these Terms.

2. Definitions

• "Affiliate" means any entity that controls, is controlled by, or is under common control with a party.
• "Customer Data" means any data, content, files, prompts, recordings, or other materials you or your authorized users submit to or generate through the Service.
• "Input" means text, audio, images, documents, or other content you provide to the Service.
• "Output" means content generated by the Service in response to Input, including AI-generated responses and synthesized voice.
• "End User" means any individual who interacts with, or whose data is processed by, an AI agent you build, deploy, or operate using the Service.
• "Voice/Biometric Data" means voice recordings, voiceprints, or other data that may constitute biometric or biometric-derived information under applicable law.
• "Cloned Voice" means a synthetic voice created through the Service from recordings of a real person's voice.
• "Third-Party Services" means third-party products, models, telephony or messaging carriers, and infrastructure that interoperate with the Service.
• "Connected Service" means a third-party application or endpoint you authorize the Service to access on your behalf, including apps connected through our integration provider and endpoints you host or nominate.
• "Prohibited Data" means the categories of data described in the Prohibited Data section below.
• "Credits" means prepaid, promotional, or trial balances applied against usage charges.
• "Account" means the registered account you use to access the Service.
• "Subscription" or "Order Form" means a paid plan or ordering document that grants access to specified features of the Service.

3. Nature of the Service

Mazed provides software-as-a-service that enables Customers to design and deploy AI agents across chat, voice, and video. Mazed is not a telecommunications carrier, common carrier, interconnected VoIP provider, broadband, IPTV, media-streaming, or content-distribution provider, and is not licensed as such in any jurisdiction.

Where the Service makes telephone numbers, calling, or messaging available, Mazed does so by reselling capacity obtained from underlying carriers and other Third-Party Services. The origination, transport, and termination of communications is performed by those providers under their own terms, and the telephony section below governs your use of those capabilities.

The Service is a tool that operates under your direction and configuration. You determine the purposes for which the Service is used, the content of your Inputs, and how Outputs are deployed, and you are responsible for the lawful operation of any AI agent you create.

4. Telephony, Numbers & Messaging

This section applies whenever you obtain a telephone number through the Service or send or receive calls or messages using it.

• Numbers are assigned, not owned. A telephone number made available to you is assigned for use with the Service while your Subscription is active and in good standing. You acquire no property right, title, or interest in an assigned number, and assignment confers no right of portability except where portability is required by applicable law and supported by the underlying carrier.
• Availability. Number availability, supported countries, and permitted uses vary by jurisdiction. Some jurisdictions impose local-presence, address, or documentation requirements that you must satisfy and keep current, and we cannot guarantee that a specific number, area code, or number type will be or remain available.
• Reclamation and release. We may reclaim, suspend, or reassign a number if fees are unpaid, if the number is inactive for an extended period, if a carrier or regulator requires it, or upon suspension or termination of your Account. Releasing a number through the Service returns it to the underlying carrier immediately and irreversibly; it may be reassigned to another party and may not be recoverable.
• Caller identification. You will transmit accurate caller-identification information and will not cause misleading or inaccurate caller ID or calling-name information to be transmitted with intent to defraud, cause harm, or wrongfully obtain anything of value.
• Registration and verification. You are responsible for completing and maintaining every carrier and regulatory registration applicable to your traffic, including A2P 10DLC or equivalent messaging registration, brand and campaign verification, calling-name (CNAM) registration, and any business- or identity-verification checks required by us, a carrier, or a regulator. You will provide accurate information for those checks and update it when it changes.
• Traffic management. We and the underlying carriers may block, throttle, filter, or suspend traffic that is unregistered, misregistered, flagged for suspected fraud or spam, or that generates abnormal complaint, error, or short-duration-call rates. We may pass through carrier surcharges, registration fees, and penalties attributable to your traffic.

6. Eligibility & Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your Account.

• Provide accurate, current, and complete information during registration and keep it updated.
• Promptly notify us of any unauthorized use of your Account or any other breach of security.
• You are responsible for the acts and omissions of any authorized users you invite to your Account.

7. License, API Access & Credentials

Subject to your compliance with these Terms and timely payment of applicable fees, Mazed grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the term of your Subscription.

API keys, tokens, and programmatic grants — including scoped grants issued to third-party clients through our API or Model Context Protocol (MCP) interfaces — are credentials issued to you. You are responsible for the scopes you grant, for safeguarding and rotating credentials, and for revoking them when a client no longer needs access.

You are responsible for all activity conducted under your credentials, whether or not you intended it, including calls and messages initiated, fees and usage charges incurred, and Customer Data or End User data read, modified, or deleted by any client you authorize. We may set and change rate limits and quotas to protect the Service, and may revoke, rotate, or restrict credentials we reasonably believe to be compromised, misused, or generating abusive load.

We reserve all rights not expressly granted. No rights are granted by implication, estoppel, or otherwise.

8. Acceptable Use

You agree not to misuse the Service. Without limiting the foregoing, you may not, and may not permit any third party or End User to:

• Use the Service to violate any applicable law, regulation, or third-party right, including intellectual property and privacy rights.
• Upload or generate content that is unlawful, defamatory, harassing, abusive, fraudulent, or that depicts the sexual exploitation or abuse of minors.
• Conduct unlawful robocalling, telemarketing, or SMS/messaging campaigns, or send spam, including in violation of Do-Not-Call rules, calling-time restrictions, or required opt-out mechanisms.
• Clone, synthesize, or imitate any person's voice or likeness without that person's consent, or create deceptive deepfakes, impersonations, or other content intended to mislead as to identity or source.
• Use the Service for fraud, scams, phishing, social engineering, or to deceive, manipulate, or coerce End Users.
• Circumvent IVR systems, opt-out or Do-Not-Call mechanisms, consent prompts, or any safeguard designed to protect End Users.
• Resell, sublicense, or repackage the Service as a substitute carrier or telecom-bypass offering, or otherwise route or terminate communications in a manner that violates applicable telecom rules.
• Attempt to gain unauthorized access to the Service, related systems, or networks, or circumvent any security, rate-limiting, or usage controls.
• Reverse engineer, decompile, or disassemble any part of the Service, or use it to build a competing product or train competing models, except as permitted by law.
• Use the Service to develop or deploy applications in high-risk areas where failure could lead to death, personal injury, or severe environmental damage, without appropriate human oversight.
• Introduce malware, or otherwise interfere with or disrupt the integrity or performance of the Service.

We may investigate suspected violations and may suspend or terminate access for conduct we determine, in our reasonable discretion, violates these Terms or harms the Service, End Users, or other customers.

9. Prohibited Data

The Service is not designed, certified, or contractually structured for the categories of data below. Unless we have expressly agreed otherwise in writing, you will not submit them to the Service and will configure your agents not to collect them:

• Protected health information subject to HIPAA, absent a Business Associate Agreement signed by Mazed.
• Cardholder data, including primary account numbers, magnetic-stripe or chip data, and card security codes.
• Government-issued identification numbers, such as Social Security, national insurance, passport, or driver's licence numbers.
• Financial account credentials, passwords, or authentication credentials for any system other than integrations you deliberately configure.
• Special categories of personal data under Article 9 of the GDPR — including data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, health, sex life, or sexual orientation — and genetic data or biometric data other than the Voice/Biometric Data expressly contemplated by these Terms.
• Personal data of children under 16, or below the age of digital consent in their jurisdiction, absent verified parental or guardian consent and a lawful basis.
• Data subject to export-controlled classification, classified government information, or any data whose processing by a U.S.-incorporated vendor is prohibited.

If Prohibited Data is submitted in breach of this section, you do so at your own risk and remain solely responsible for the consequences. We may delete the data, disable the affected feature, or suspend the workspace, and our warranties, indemnities, and security commitments do not extend to Prohibited Data.

10. Customer Compliance Obligations

Because you control how AI agents built on the Service interact with End Users, you are solely responsible for the lawful operation of those agents. In particular, you are solely responsible for:

• Obtaining all consents and providing all disclosures required to record, monitor, process, or analyze calls, messages, and other communications, including under one- and two-party (all-party) consent laws.
• Disclosing that an End User is interacting with an artificial intelligence system or automated agent where required by law. Where the EU AI Act applies, you act as the deployer of the AI system and are responsible for deployer obligations under Article 50, including informing exposed natural persons in a clear and timely manner, as well as for equivalent U.S. state bot-disclosure laws.
• Compliance with the Telephone Consumer Protection Act (TCPA), telemarketing and Do-Not-Call rules, anti-spam laws (including CAN-SPAM and Canada's CASL), and equivalent laws in the jurisdictions where your End Users are located.
• All outbound calling, messaging, and campaigns initiated through your agents, including obtaining and honoring the required consents and opt-outs.
• Determining the legal basis for, and obtaining any required consent for, the collection and processing of Voice/Biometric Data, and complying with biometric privacy laws (such as the Illinois Biometric Information Privacy Act (BIPA) and similar state laws) where applicable.

Mazed's share of these obligations. As the provider of the generative components of the Service, Mazed is responsible for provider-side transparency obligations under Article 50 of the EU AI Act, including marking synthetic audio and other synthetic Output in a machine-readable format where technically feasible and proportionate. We will not require you to assume those provider obligations, and we will make available the information you reasonably need to meet your deployer obligations.

Mazed provides configurable features that can assist with disclosures and consent capture, but you are responsible for enabling, configuring, and using them appropriately for your use case.

11. Voice Cloning & Biometric Data

Creation and use of a Cloned Voice is governed by the Mazed Voice Cloning Agreement, which is incorporated into these Terms and which you accept in-product before a Cloned Voice is created. We record the version you accepted and the time of acceptance.

• Express representation. Each time you create or use a Cloned Voice, you represent and warrant that you have obtained the informed, written consent of the individual whose voice is cloned, covering the specific uses you make of it and its retention by Mazed, and that you can produce evidence of that consent on request. Your indemnity below expressly extends to claims arising from any Cloned Voice.
• Minors. You will not create or use a Cloned Voice of a person under 18 without the verified consent of a parent or legal guardian, and you will not use such a voice for commercial solicitation, deception, or any age-inappropriate context. Age-group settings offered in the Service are voice-characteristic controls and do not relieve you of this obligation.
• Consent records are not consent. The acceptance record we store is evidence of your attestation to us; it is not a substitute for, and does not evidence, the consent you must obtain from the individual.
• Retention and destruction. Voice samples and derived voiceprints are retained while the Cloned Voice exists in your workspace and are permanently destroyed within 30 days after you delete the voice or your Account is terminated, whichever is earlier, unless a longer period is required by law. This is our published biometric retention and destruction schedule for the purposes of BIPA and comparable laws.
• Prohibited uses. A Cloned Voice may not be used to impersonate a real person without their consent, to attribute statements to a person who has not authorized them, or to defeat voice- or identity-authentication systems.
• Sample playback. Voice sample audio is served from unlisted URLs that act as the sole access credential and are not bound to your session. Anyone holding such a URL can play the sample, so do not treat sample links as confidential or share them outside your organization.

We may refuse to create, or may remove, any Cloned Voice where we reasonably believe consent is absent, withdrawn, or misrepresented, or where the voice is used in breach of these Terms.

12. Knowledge Sources & Web Crawling

The Service can fetch, index, and store content from URLs you supply, including multiple pages of a site and recurring re-crawls on a schedule you configure. Crawling is carried out on our behalf by a Third-Party Service.

• Authorization. You represent that you own each target site or are otherwise authorized to have Mazed fetch, copy, store, index, and process its content for your use of the Service.
• Permitted automation. You represent that automated fetching and scheduled re-crawling of each URL you submit is permitted by the target site's terms of use, robots directives, and applicable law, and that you will remove any source that ceases to be permitted.
• Restricted content. You will not submit URLs that require credentials you are not authorized to share, or content behind a paywall or access control in breach of its terms.
• Indemnity. You will indemnify Mazed against any claim arising from a URL you submit or from content the Service retrieves at your direction, including claims of copyright infringement, breach of contract, or unauthorized access.

We do not verify ownership of, permission for, or the accuracy of the sources you configure, and we may impose limits on crawl depth, page count, and frequency, or decline to crawl a source.

13. Integrations & Connected Services

The Service can connect to Connected Services you authorize, including third-party applications such as email, calendar, and messaging tools, and endpoints you host or nominate, including Model Context Protocol (MCP) servers.

• Credential brokerage. You expressly authorize Mazed to transmit your authorization grants, access tokens, and refresh tokens to our integration provider, and authorize that provider to store them and to use them to access the Connected Service on your behalf. That provider is identified in our sub-processor list.
• Scopes and revocation. You are responsible for the permissions and scopes you grant. You may revoke a connection at any time in-product or with the upstream provider; revocation stops future access but does not affect data already retrieved and stored.
• Controller status. You are the controller of, and responsible for the lawfulness of, all data the Service retrieves from a Connected Service at your direction, including personal data concerning individuals who are not your End Users and who may not expect their data to be processed by an AI agent.
• Customer-nominated endpoints. Where you direct the Service to call an endpoint you host or select, you are solely responsible for that endpoint's availability, security, and content, and for any credentials you supply to reach it. Mazed makes no warranty regarding, and disclaims all liability for, outbound requests to such endpoints, the responses they return, and the use of those responses by your agents.

14. Customer Data, Inputs & Outputs

As between you and Mazed, you retain all rights, title, and interest in and to your Customer Data and Inputs. You grant Mazed a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely as necessary to provide, maintain, and secure the Service and as otherwise permitted by these Terms.

Model training. Mazed does not use your Customer Data, Inputs, or Outputs to train, fine-tune, or improve any foundation models or any models shared across customers. We contract with our model providers on terms that prohibit them from using Customer Data submitted through the Service to train or improve their models or services, and we will not route Customer Data to a model or service tier that does not carry that prohibition. We may use service-operational data such as logs, configuration, and aggregated or de-identified usage metrics (which do not identify you, your End Users, or the content of communications) to operate, secure, troubleshoot, and improve the Service.

Subject to your compliance with these Terms, and to the extent permitted by law, we assign to you all of our right, title, and interest (if any) in Output generated for you. You are responsible for your Inputs and Outputs and for ensuring they do not violate applicable law or these Terms. Due to the nature of machine learning, Output may not be unique across users, and the Service may generate the same or similar output for third parties.

You represent and warrant that you have all rights, consents, and permissions necessary to submit your Inputs and Customer Data and to grant the rights described above.

15. Data Retention & Deletion

We retain Customer Data while your Account is active, subject to the periods below and to any retention controls we make available in-product. Where you configure a shorter period, that period applies.

• Conversation transcripts and session metadata: retained for the life of the workspace unless you delete them. Deleting an End User profile does not delete the transcripts of sessions that End User took part in; those must be deleted separately.
• Call and video recordings: retained for the life of the workspace unless you delete them or a shorter retention period is configured.
• Voice samples and voiceprints: destroyed on the schedule set out in the voice cloning section above.
• Knowledge sources and crawled pages: retained until you delete the source or the knowledge base that contains it.
• Operational logs: retained for up to 12 months for security, billing, and troubleshooting purposes.
• Backups: Customer Data deleted from active systems expires from encrypted backups within 35 days.
• Account closure: following the retrieval window described in the termination section, Customer Data is deleted or irreversibly anonymized within 30 days, except where retention is required by law or for the establishment or defence of legal claims.

End User rights. We will provide reasonable assistance to help you respond to End User requests to access, correct, export, restrict, or delete personal data, as required by Article 28(3) of the GDPR and the CCPA. Where the effort required is material or repeated, we may charge on a time-and-materials basis. Requests we receive directly from an End User will be referred to you, unless we are legally required to respond ourselves.

16. Data Location & International Transfers

Files you upload — including knowledge documents and voice audio — are stored in Google Cloud Storage in the europe-west1 region. Account records, workspace configuration, and conversation metadata are held in our managed database, and application hosting and request logging are provided by our hosting provider, which operates a globally distributed network.

Model inference is performed by our model providers without a guaranteed processing region, and telephony and messaging traffic is routed by carriers according to origin and destination. We do not currently offer regional pinning of inference or of call handling. No statement in our marketing materials, pricing pages, feature comparisons, or product interface constitutes a commitment to process, store, or route data in a particular region unless that commitment is set out in your Order Form.

Where personal data is transferred out of the EEA, the United Kingdom, or Switzerland, the transfer is made under the Standard Contractual Clauses, the UK International Data Transfer Addendum, or another lawful transfer mechanism identified in the DPA.

17. Artificial Intelligence Disclaimer

The Service uses artificial intelligence and machine learning models, which are probabilistic and may produce Output that is inaccurate, incomplete, outdated, or offensive. Output does not represent the views of Mazed and should not be relied upon as the sole basis for any decision.

You are solely responsible for evaluating Output for accuracy and appropriateness for your use case, including applying human review where appropriate. The Service is not intended to provide professional advice (including legal, financial, medical, or other regulated advice), and Output should not be treated as a substitute for qualified professional judgment.

18. Third-Party Services & Models

The Service may integrate with or rely on Third-Party Services, including third-party AI models, telephony and messaging carriers, and cloud infrastructure. Your use of Third-Party Services may be subject to separate terms imposed by the relevant provider. Mazed is not responsible for Third-Party Services and disclaims liability arising from them. We may add, modify, or remove integrations at any time.

19. Intellectual Property

The Service, including all software, models, designs, text, graphics, and trademarks (excluding Customer Data and Output assigned to you), is owned by Mazed or its licensors and is protected by intellectual property laws. The "Mazed" name and logos are trademarks of Mazed and may not be used without our prior written permission.

If you provide feedback or suggestions about the Service, you grant Mazed a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

20. Fees, Payment & Subscriptions

• Paid features are billed in advance on the cadence stated at purchase (e.g., monthly or annually). Usage-based charges (such as per-minute, per-call, per-number, or per-token fees) and overages above your plan's included allowances are billed in arrears at the rates then in effect.
• We may apply rate limits and usage caps to protect the Service. We will use commercially reasonable efforts to notify you before you incur material overage charges.
• Auto-renewal: unless otherwise stated, Subscriptions automatically renew for successive periods equal to the prior term. At sign-up we disclose the renewal terms, and for auto-renewing plans we will provide a renewal reminder before each renewal where required by law (including the California Automatic Renewal Law and comparable rules).
• Credits: Credits are denominated in currency for convenience only. They have no cash value, are not refundable, transferable, or exchangeable, are applied to eligible usage before any charge to your payment method, expire twelve (12) months after issue or on any earlier date disclosed at issue, and are forfeited on termination or closure of your Account. Promotional Credits may be limited to one per customer and withdrawn or adjusted where we detect abuse.
• Auto-recharge: if you enable auto-recharge, you authorize us to charge your saved payment method for the top-up amount you select, automatically and without further notice, each time your balance falls below the threshold you set. The threshold and top-up amount are shown to you before you enable the feature, and you may change or disable it at any time in your billing settings. You remain responsible for charges initiated before you disable it.
• Cancellation: you may cancel auto-renewal at any time before the end of the then-current term through your account settings or by contacting us; cancellation takes effect at the end of the current term.
• Fees are exclusive of taxes; you are responsible for all applicable taxes, other than taxes based on Mazed's net income.
• Except as required by law or expressly stated, fees are non-refundable and payment obligations are non-cancellable.
• We may change our fees upon reasonable notice; changes take effect at the start of the next renewal term. Late or failed payments may result in suspension of the Service.

21. Plans & Entitlements

Your entitlements — including included allowances, available features, support response targets, and any uptime commitment — are those stated in your Order Form or, for self-serve plans, in the plan description presented in-product at the time of purchase.

Feature comparison tables, pricing pages, marketing materials, roadmaps, and sales communications are provided for general information. They may describe features that are planned, in beta, available only under a separate agreement, or subject to change, and they do not form part of these Terms. Where they conflict with your Order Form or your in-product plan, the Order Form or in-product plan is the authoritative statement of your entitlements.

22. Confidentiality

Each party may access confidential information of the other. The receiving party will use the disclosing party's confidential information only to perform under these Terms, protect it with at least reasonable care, and not disclose it except to personnel and advisors who need to know it and are bound by confidentiality obligations. This section does not apply to information that is public through no fault of the receiving party or independently developed.

23. Privacy & Data Protection

Our handling of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. Where Mazed processes personal data on your behalf, Mazed acts as a processor (or service provider) and you act as the controller (or business). Our DPA, including (where relevant) Standard Contractual Clauses, applies to such processing and, to the extent it conflicts with these Terms regarding personal data, the DPA prevails.

Each party will comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the UK GDPR, and the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA). You are responsible for providing all required notices and obtaining all required consents for Customer Data and End User data, including any Voice/Biometric Data, before submitting it to the Service.

24. Security & Sub-processors

Mazed maintains administrative, technical, and organizational safeguards designed to protect Customer Data appropriate to the nature of the data and the risks involved. Details of our security practices are available on request and, for enterprise plans, may be described in supplemental documentation.

Breach notification. We will notify you without undue delay after becoming aware of a personal data breach affecting your Customer Data, and will provide the information reasonably available to us so that you can meet your own notification obligations. The DPA sets out the detail of our notification, investigation, and assistance commitments.

We use third-party sub-processors to help deliver the Service, including for hosting, storage, model inference, web retrieval, integration credential brokerage, email delivery, and telephony. A current list of sub-processors is available on request or as published in our DPA. We remain responsible for our sub-processors' processing of personal data to the extent required by applicable law.

25. Support Access by Mazed Personnel

To investigate a support request, diagnose a defect, or respond to a security or abuse incident, authorized Mazed personnel may sign in to your workspace and view it as one of your users, with the same visibility that user has.

Such access is limited to the purpose that justified it, is time-limited to a maximum of eight hours per session, and is recorded in an audit log identifying the person, the reason, and the duration. Personnel exercising it are bound by the confidentiality obligations in these Terms and by individual confidentiality agreements. We will not use support access to view Customer Data for any purpose other than operating and supporting the Service, and you may request the audit records relating to your workspace.

26. Service Availability & Support

We will use commercially reasonable efforts to make the Service available and to provide support consistent with the plan you purchase. Any specific uptime commitments or support response targets, if offered, are set out in a separate service level agreement (SLA) or your Order Form. The Service may be temporarily unavailable due to maintenance, updates, or factors outside our reasonable control.

27. Beta & Preview Features

We may make beta, preview, or experimental features available. These features are provided "as is," may be changed or discontinued at any time, are not covered by any SLA, and may be subject to additional terms. You use them at your own risk.

28. Suspension

We may suspend your access to all or part of the Service immediately if: (a) we reasonably believe the Service is being used in violation of these Terms or applicable law; (b) your use poses a security, legal, or operational risk to Mazed, End Users, or others; (c) a carrier or regulator requires it; or (d) you fail to pay fees when due. Where practicable and lawful, we will provide notice and an opportunity to cure. Suspension does not relieve you of your payment obligations.

29. Term & Termination

These Terms remain in effect while you use the Service. You may stop using the Service and close your Account at any time. Either party may terminate for the other's material breach that remains uncured 30 days after written notice. We may also terminate if required to do so by law.

Termination for convenience. We may terminate these Terms or discontinue the Service for convenience on 30 days' written notice, and may terminate or restrict a free, trial, or otherwise unpaid Account at any time on notice. If we terminate a paid Subscription for convenience, we will refund prepaid fees for the unused portion of the term.

Data export: for a period of 30 days following termination (the "retrieval window"), we will, upon your request, make Customer Data available for export in a commonly used format, after which it is deleted in accordance with the retention section. Assigned telephone numbers are released to the underlying carrier on termination and cannot be recovered. Prepaid fees: if we terminate for your uncured material breach, prepaid fees are non-refundable; if you terminate for our uncured material breach, we will refund any prepaid fees for the unused portion of the term.

Sections that by their nature should survive termination (including ownership, confidentiality, disclaimers, limitations of liability, indemnification, and governing law) will survive.

30. Disclaimer of Warranties

THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAZED DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT OUTPUT WILL BE ACCURATE OR RELIABLE.

31. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS.

EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO MAZED FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

Super-cap. A party's liability for its indemnification obligations and for breach of its confidentiality obligations is not subject to the general cap above, but will not exceed three (3) times the amounts you paid or owed to Mazed for the Service in the twelve (12) months preceding the event giving rise to the claim.

Unlimited liability. Neither the general cap nor the super-cap applies to: (i) your payment obligations; (ii) your liability under the emergency services, acceptable use, prohibited data, telephony compliance, knowledge sources, or voice cloning sections; (iii) either party's infringement or misappropriation of the other's intellectual property; (iv) a party's gross negligence, willful misconduct, or fraud; or (v) liability that cannot be limited or excluded under applicable law. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

32. Indemnification

By you. You will defend, indemnify, and hold harmless Mazed and its Affiliates, officers, and employees from and against any third-party claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your Customer Data, your Inputs, your AI agents and their interactions with End Users, your calling and messaging traffic, any Cloned Voice you create or use, any URL or knowledge source you submit, any Connected Service or endpoint you authorize, your use of the Service, or your breach of these Terms or violation of applicable law (including the compliance obligations described above).

By Mazed. We will defend you against third-party claims alleging that the Service, as provided by Mazed and used in accordance with these Terms, infringes that third party's intellectual property rights, and we will indemnify you for amounts finally awarded or agreed in settlement. This obligation does not apply to claims arising from: your Customer Data, Inputs, or Outputs; combinations of the Service with non-Mazed products or services; modifications not made by Mazed; Third-Party Services; or use of the Service in violation of these Terms. If the Service becomes, or we believe it may become, subject to an infringement claim, we may at our option procure the right to continue using it, modify it, or terminate the affected Service and refund prepaid, unused fees.

Indemnification is conditioned on the indemnified party promptly notifying the indemnifying party of the claim, giving the indemnifying party sole control of the defense and settlement (provided no settlement imposes obligations on the indemnified party without consent), and providing reasonable cooperation. This section states each party's sole liability and exclusive remedy for third-party intellectual property claims.

33. Export Controls & Sanctions

You will comply with all applicable export control and economic sanctions laws, including those administered by the U.S. Office of Foreign Assets Control (OFAC) and the U.S. Department of Commerce. You represent that you are not located in, organized under the laws of, or ordinarily resident in any embargoed or sanctioned region, and that you are not a person with whom dealings are prohibited under applicable sanctions laws.

You will not use, export, or re-export the Service, or permit access to it, in violation of these laws, and will not use the Service for any prohibited end-use. You are responsible for ensuring your End Users and use cases comply with these requirements.

34. Anti-Bribery & Anti-Corruption

Each party will comply with applicable anti-bribery and anti-corruption laws, including the U.S. Foreign Corrupt Practices Act and the UK Bribery Act, and will not offer, give, or accept any bribe, kickback, or other improper payment in connection with these Terms.

35. Publicity

Mazed may identify you as a customer and use your name and logo in customer lists and marketing materials, consistent with any brand guidelines you provide. You may opt out of such use at any time by contacting us, and we will cease prospective use within a reasonable period. Any other public statement referencing the other party requires that party's prior written consent.

36. U.S. Government End Users

The Service and Documentation are "commercial items" as defined in applicable U.S. Federal Acquisition Regulations. If you are a U.S. government entity or acquire the Service on its behalf, your rights are limited to those granted to all other users under these Terms, consistent with FAR and DFARS, and no additional government rights are granted.

37. Copyright & DMCA

We respect intellectual property rights and respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act (DMCA). If you believe content accessible through the Service infringes your copyright, send a notice with the information required by the DMCA to our designated agent at [email protected]. We may remove allegedly infringing material and terminate repeat infringers in appropriate circumstances.

38. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles.

Before initiating any formal proceeding, the disputing party will send a written notice describing the dispute to [email protected], and the parties will attempt in good faith to resolve it for 30 days after such notice. If the dispute is not resolved within that period, it will be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, and the parties consent to personal jurisdiction there. To the extent permitted by law, each party waives any right to a jury trial and to participate in a class action.

39. Notices

Legal notices to Mazed must be sent to [email protected] and to our registered address listed below, and are deemed given upon receipt. We may send notices to you via email to the address associated with your Account or by posting within the Service; such notices are deemed given when sent or posted. It is your responsibility to keep your contact information current.

40. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by posting the updated Terms with a new effective date or by notifying you through the Service). Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

41. Miscellaneous

• Entire Agreement: These Terms, together with any policies, the Voice Cloning Agreement, the DPA, and any Order Form referenced herein, constitute the entire agreement between you and Mazed regarding the Service.
• Order of Precedence: In the event of a conflict, the DPA controls with respect to the processing of personal data; then a signed Order Form; then these Terms; then the Voice Cloning Agreement and other in-product policies. Your Order Form or in-product plan is the authoritative statement of your entitlements.
• Severability: If any provision is held unenforceable, the remaining provisions will remain in full force and effect.
• Waiver: Failure to enforce any provision is not a waiver of our right to do so later.
• Assignment: You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force Majeure: Neither party is liable for failures caused by events beyond its reasonable control.