Forget onboarding flows, SOPs, training docs, and repetitive support calls. Step into the future: Real-time, context-aware AI agents that see, hear, speak, and guide.
Human-quality AI guidance and support
Mazed v1.0
Mazed is more than an assistant — it's an intelligent guide. Our AI agents see, hear, and speak, providing instant, personalized help for any workflow, just like in a one-on-one meeting. Forget outdated training methods and rigid guides. Mazed learns, adapts, and supports your users in real-time, just like your best support rep—but scalable.
IRIS: Integrated Real-Time In-Context Support agent. Unlike any chatbot, IRIS is trained on your unique UI. It learns how your software looks and works, converting this understanding into multimodal runtime instructions.
How It Works?
Ask or Trigger
Users can ask questions directly via text input, or the guide can be triggered through API calls, pre-built workflows, or automated events—always tailored to your product.
Instant Agent & Screenshare
A specialized, finely-tuned multimodal AI agent activates immediately.Users are prompted to share their screen, allowing real-time, context-aware guidance that adapts dynamically to what is displayed. The AI visually interprets and accurately responds to on-screen content.
Live Over-the-shoulder Guidance
The agent verbally guides users through each step to completion —without UI overlays or forced interactions— providing clear, concise voice instructions powered by a SOTA multimodal language models optimized for minimal latency. This mimics instant, personalized assistance akin to your best customer support rep.
Hand-off to Human
Conversations conclude smoothly when user queries are resolved. If necessary, and enabled, the assistant seamlessly transfers users to a human agent.
Data is more than numbers—it's the key to understanding how users interact with your product. Mazed provides clear, actionable insights that drive adoption and refine user experiences.
Zero Configuration.
Instant Deployment.
No SDK Hassle, No Integration Nightmares. A simple, single line of code, integratable into any codebase, is automatically generated. Training the agent with your custom data may take a few days, depending on your software's complexity. The agent can be updated anytime with new information.
Regional data hosting
End-to-end encryption
GDPR & CCPA compliance
Session summaries only—no voice storage
SOC 2 Type II compliance
From actual humans, not AI-generated
